Customer Support
Help with browsing, ordering, booking, messaging, and using the marketplace.
- Finding and contacting businesses
- Placing and tracking orders
- Making and managing bookings
- Using Smart Quotes and Hire Anything
Back to JE Connects Available on every page
Support
How can we help?
JE Connects brings together customers, businesses, and service providers. Pick a category below to find guidance, or use the in-app Help Centre to chat with our assistant or submit a support request.
Use the in-app Help Centre
Tap the floating help button (bottom-right) on any page to chat with the JE Connects assistant or submit a support request.
More support channels
Live ChatIn-app Help Centre
Phone SupportComing soon
Email SupportComing soon
Video CallComing soon
Business / Vendor Support
Help running your storefront, catalogue, orders, bookings, and payouts.
- Setting up your business profile and storefront
- Managing products, services, and pricing
- Receiving and fulfilling orders & bookings
- Payouts, commissions, and staff access
Driver / Service-Provider Support
Help with rides, courier jobs, deliveries, and earnings.
- Registering and verifying your driver profile
- Accepting ride, scheduled, and courier jobs
- Live tracking and trip status
- Wallet, payouts, and earnings
Account & Login Problems
Trouble signing in, verifying, or accessing your account.
- Password reset and email verification
- Google Sign-In issues
- One-time passcode (OTP) problems
- Locked or unrecognised-account errors
Orders & Bookings
Issues with a specific order, booking, or rental.
- Order not received or incorrect
- Booking time, status, or confirmation
- Rental returns and periods
- Cancellations and no-shows
Quotations
Help requesting, receiving, and negotiating quotes.
- Submitting a quote request
- Comparing and responding to quotes
- Negotiating and accepting an offer
- Turning a quote into an order or booking
Payments
Charges, refunds, receipts, and invoices.
- Failed or pending payments
- Refunds and partial refunds
- Downloading receipts and invoices
- Payment-method and gateway questions
Deliveries
Delivery tracking, drivers, and fulfilment.
- Tracking a delivery
- Delivery address or timing issues
- Driver contact and live location
- Delivery fees and pricing
Rentals
Booking and returning rented items or equipment.
- Rental availability and periods
- Pickup, drop-off, and returns
- Rental pricing and deposits
- Damage or dispute concerns
Privacy & Data Requests
Requests about your personal information and privacy rights.
- Accessing or correcting your data
- Objecting to or restricting processing
- Withdrawing consent (e.g. Google Sign-In)
- Privacy questions and concerns
Account Deletion Requests
Permanently removing your account and associated data.
- Deleting your customer account (My Dashboard → Delete Account)
- Removing a business or driver profile
- What is retained after deletion
- Confirming a deletion request
Still need help?
Open the in-app Help Centre using the floating help button to chat with our assistant or submit a support request. Our team will follow up using the email you provide.